Refund policy

weW Return, Refund & Warranty Policy

Refunds — Damaged, Defective, or Wrong Item

Something not right? We've got you.

Every product leaves us checked and ready — but sometimes things happen in transit, and we know how frustrating it feels to open a package and find it's not what it should be. If that's happened to you, we're here to fix it quickly, no hassle.

You have 7 days from delivery to let us know.

This applies if:

  • Your product arrived damaged
  • There's a manufacturing defect
  • You received the wrong item

Here's how to reach us — it only takes a few minutes:

Email us at care@wewhome.com. Subject line: Refund Request – [Your Order Number]

Tell us a little about what happened:

  • Your order number and the date your package arrived
  • What went wrong, in your own words
  • Your name, phone number, and delivery address — so we can reach you quickly

A few things to attach — this helps us resolve things faster for you:

  • Your unboxing video — this is the biggest help. If you filmed yourself opening the package, attach it here. It protects you and speeds everything up.
  • A few clear photos of the issue, from a couple of angles
  • A photo of the outer box, especially if it looks damaged
  • A photo of the inner box or packaging, especially if it looks damaged
  • A photo of everything that came in the box — manuals, cards, and any extras, laid out together
  • If it's the wrong item — just a quick photo of the label on what arrived

One small ask: please keep the product, its original packaging, and everything that came with it safe and together — we'll arrange to have it picked up.

What happens after you email us:

You'll hear from our team within 24 hours. Once we've reviewed everything, we'll arrange a free pickup — you don't pay a thing for return shipping — and you can choose a full refund or a replacement, whichever feels right for you.

We know waiting is the hard part. We're on it the moment your email lands with us.

Warranty — 365 Days on Functional Hardware

Built to last. And we mean that for a full year.

Every weW product is made to handle daily life — but hardware is hardware, and sometimes a wheel, hinge, or magnet just wears out before it should. When that happens, we'll send you a replacement part, free of charge, for a full 365 days from delivery.

What's covered:

  • Castor wheels
  • Hinges
  • Magnets
  • Other functional hardware, under normal use

How it works:

Email us at care@wewhome.com and we'll get a replacement part on its way to you. Subject line: Warranty Request – [Your Order Number]

Tell us a little about the issue:

  • Your order number and the date your product was delivered
  • Which part isn't working right — wheel, hinge, magnet, or something else
  • Your name, phone number, and the address we should send the replacement to

A couple of photos to attach:

  • A clear photo of the part that needs replacing
  • A photo of the product as a whole, just so we can see how it fits in

Here's what happens next:

Our team reviews your request within 24 hours. Once approved, we'll courier the replacement part straight to your address, at no cost to you. Parts are simple to fit yourself — no tools beyond what you'd expect, and we're always a message away if you get stuck.

What this doesn't cover: general wear and tear from everyday handling, damage from mishandling or harsh cleaning chemicals, or overloading beyond what the product is designed to hold.

A well-made piece should still feel new a year in — that's the promise we're making with this one.

COD — Paying at Your Doorstep

Want to pay when it arrives? We've made that easy too.

Cash on Delivery is available on every order — we just ask for a small upfront commitment to get things moving, and the rest is paid right at your door.

Here's how it works:

You pay 20% of your order value upfront, via UPI or card at checkout. The remaining 80% is paid in cash or online when your order is delivered.

For example — on a ₹7,000 order, that's ₹1,400 at checkout and ₹5,600 at the door. On a ₹10,000 order, that's ₹2,000 upfront and ₹8,000 at delivery.

A few things to keep in mind:

  • Changed your mind before it ships? Your 20% advance is fully refunded — just email us at care@wewhome.com with your order number.
  • If your order's already on its way and you choose not to accept it, the advance isn't refundable — this small commitment helps us keep COD running smoothly for everyone.
  • Once you've accepted your order, you're covered by all our usual promises — Refund and Warranty apply exactly as they would on any order.

Here's what you'll get:

If a refund is ever due on a COD order, we'll transfer it straight to your bank account within 14 days.

We built COD this way so it works for both of us — a small step upfront, and everything else exactly as easy as it should be.