Refund policy

Refunds — Damaged, Defective, or Wrong Item

Something not right? We've got you.

Every product leaves us checked and ready — but sometimes things happen in transit, and we know how frustrating it feels to open a package and find it's not what it should be. If that's happened to you, we're here to fix it quickly, no hassle.

You have 48 hours from delivery to let us know.

This applies if:

  • Your product arrived damaged
  • There's a manufacturing defect
  • You received the wrong item

Here's how to reach us — it only takes a few minutes:

Email us at care@wewhome.com and we'll take it from there. Subject line: Refund Request – [Your Order Number]

Tell us a little about what happened:

  1. Your order number and the date your package arrived
  2. What went wrong, in your own words
  3. Your name, phone number, and delivery address — so we can reach you quickly

A few things to attach — this helps us resolve things faster for you:

  1. Your unboxing video — this is the biggest help. If you filmed yourself opening the package, attach it here. It protects you and speeds everything up.
  2. A few clear photos of the issue, from a couple of angles
  3. A photo of the outer box, especially if it looks damaged
  4. A photo of the inner box or packaging, especially if it looks damaged
  5. A photo of everything that came in the box — manuals, cards, and any extras, laid out together
  6. If it's the wrong item — just a quick photo of the label on what arrived

One small ask: please keep the product, its original packaging, and everything that came with it safe and together — we'll arrange to have it picked up.

What happens after you email us:

You'll hear from our team within 24 hours. Once we've reviewed everything, we'll arrange a free pickup — you don't pay a thing for return shipping — and you can choose a full refund or a replacement, whichever feels right for you.

We know waiting is the hard part. We're on it the moment your email lands with us.

Returns — Changed Your Mind?

No hard feelings — sometimes it's just not quite right for you.

Not every product ends up being the perfect fit for your space, and that's completely okay. If you'd like to send something back simply because it wasn't what you expected, we make that easy too.

You have 7 days from delivery to start a return.

A few things to keep in mind:

  • The product should be unused and in its original condition
  • Please keep all original packaging, cards, and anything that came in the box
  • Return shipping is on you for this one — since there's nothing wrong with the product itself

Here's how to start:

Email us at care@wewhome.com and we'll guide you through it. Subject line: Return Request – [Your Order Number]

Tell us a little about your return:

  1. Your order number and the date your package arrived
  2. Your name, phone number, and address
  3. What made you want to return it — totally optional, but it helps us do better

A few photos to attach:

  1. The product, unused — a few clear photos showing it's in its original condition
  2. Everything that came with it — packaging, cards, manuals, and any extras, all together
  3. The outer box and inner packaging, if you still have them

Here's what you'll get:

Once we receive and check everything, we'll issue you store credit valid for 12 months — so you have plenty of time to find something that's exactly right for your space.

What happens after you email us:

You'll hear from our team within 24 hours with the next steps for sending it back. Once we've received and checked the product, your store credit will be ready to use.

We'd rather you love what you bring home than settle for something that's almost right.

Warranty — 365 Days on Functional Hardware

Built to last. And we mean that for a full year.

Every weW product is made to handle daily life — but hardware is hardware, and sometimes a wheel, hinge, or magnet just wears out before it should. When that happens, we'll send you a replacement part, free of charge, for a full 365 days from delivery.

What's covered:

  • Castor wheels
  • Hinges
  • Magnets
  • Other functional hardware, under normal use

How it works:

Email us at care@wewhome.com and we'll get a replacement part on its way to you. Subject line: Warranty Request – [Your Order Number]

Tell us a little about the issue:

  1. Your order number and the date your product was delivered
  2. Which part isn't working right — wheel, hinge, magnet, or something else
  3. Your name, phone number, and the address we should send the replacement to

A couple of photos to attach:

  1. A clear photo of the part that needs replacing
  2. A photo of the product as a whole, just so we can see how it fits in

Here's what happens next:

Our team reviews your request within 24 hours. Once approved, we'll courier the replacement part straight to your address, at no cost to you. Parts are simple to fit yourself — no tools beyond what you'd expect, and we're always a message away if you get stuck.

What this doesn't cover: general wear and tear from everyday handling, damage from mishandling or harsh cleaning chemicals, or overloading beyond what the product is designed to hold.

A well-made piece should still feel new a year in — that's the promise we're making with this one.

COD — Paying at Your Doorstep

Want to pay when it arrives? We've made that easy too.

Cash on Delivery is available on every order — we just ask for a small upfront commitment to get things moving, and the rest is paid right at your door.

Here's how it works:

You pay 20% of your order value upfront, via UPI or card at checkout. The remaining 80% is paid in cash or online when your order is delivered.

For example — on a ₹7,000 order, that's ₹1,400 at checkout and ₹5,600 at the door. On a ₹10,000 order, that's ₹2,000 upfront and ₹8,000 at delivery.

A few things to keep in mind:

  • Changed your mind before it ships? Your 20% advance is fully refunded — just email us at care@wewhome.com with your order number.
  • If your order's already on its way and you choose not to accept it, the advance isn't refundable — this small commitment helps us keep COD running smoothly for everyone.
  • Once you've accepted your order, you're covered by all our usual promises — Refund, Return, and Warranty all apply exactly as they would on any order.

Here's what you'll get:

If a refund is ever due on a COD order, we'll transfer it straight to your bank account within 14 days.

We built COD this way so it works for both of us — a small step upfront, and everything else exactly as easy as it should be.